Case study · Custom Wix app for a home-services business

Field Deck

A custom Wix app that takes a customer from estimate request to quote, signed agreement, deposit, booking and project updates, all on the business's own website. We designed and built it with GlazeWright, a surface refinishing company in Madison, Wisconsin, and it runs their customer journey today.

See it live on glazewright.com →Talk to us about your business
ClientGlazeWright
Madison, Wisconsin, USA
What we didProcess mapping, product design, Wix app development, payments and booking integration, support
Runs onThe client's Wix website and dashboard, on any phone, tablet or laptop
StatusLive on glazewright.com. Improved from client feedback

The problem

Every step of a job lived somewhere else

Estimates, quotes, agreements, deposits and appointments were separate tasks, and customers were asked for the same details again and again.

What we built

One journey, one project link

The customer follows one private link from quote to booking. The office sees every project, payment and message in one Wix dashboard.

Where it is now

Running on the client's website

Customers request estimates, pay deposits and book appointments through Field Deck, with changes shipped as the client asks for them.

Starting point

The client didn't need another website. They needed a way to run the job.

GlazeWright already had a Wix website. What they didn't have was a connected way to handle the work behind it. A refinishing job has many steps: the customer describes the surface and sends photos, the business prices it, the customer accepts, signs, pays a deposit and books a visit, and then wants to know how the job is going.

Instead of adding a separate tool for each step and sending customers between platforms, we built Field Deck as an app inside their Wix website. It uses Wix's own checkout, bookings, members, contacts, email and SMS, so the business keeps one website, one dashboard and one bill.

  1. Estimate
  2. Quote
  3. Agreement
  4. Deposit
  5. Booking
  6. Project updates
Quote · accept in two taps
Agreement · draw or type a signature
Booking · address fills in from the ZIP
Project updates · posted from the job site

What Field Deck does

Everything from the first enquiry to the finished job.

01 · Estimates

Online estimate requests

Customers pick services from picture cards, describe the condition, add photos and send their details. Each request gets a project number like GW-000031.

02 · Quotes

Quotes with a private link

The business prices the job and sends one secure project link. Sending a new quote retires the old link, so customers always land on the current step.

03 · Agreements

E-signed service agreements

Customers sign online with a drawn or typed signature, initials, date and place. The signed copy is saved with the project as a PDF.

04 · Deposits

Deposits through Wix checkout

Card, Apple Pay, Google Pay, PayPal, Klarna and Afterpay. The checkout shows the service photo and the customer's details already filled in.

05 · Booking

Appointments in Wix Bookings

Customers choose a date and time from live availability. The address is pre-filled from the estimate, and the visit appears in the business's Wix calendar.

06 · Customer portal

A project dashboard for the customer

Appointment, progress stages with photos and notes, quotes, receipts and agreements in one place. Customers come back with a one-time code or Google and Apple sign-in.

07 · Office

One dashboard inside Wix

Estimates, quotes, customers, projects, calendar, agreements, payments and an email log, each with search, sorting and CSV export.

08 · Field team

Updates from the job site

A focused phone portal: pick a project, choose its stage, add photos and notes. The customer sees the update straight away.

The customer's view

Four screens from request to receipt.

Field Deck estimate form on GlazeWright's website, asking which surfaces to refinish with picture cards for each service
1 · Estimate: pick services from picture cards, then add photos and details
Wix checkout showing the GlazeWright deposit item with the service photo and project reference
2 · Deposit: Wix checkout with the service photo and project reference
Field Deck customer project dashboard showing a confirmed appointment, signed agreement, paid deposit and service address
3 · Project dashboard: appointment, agreement, deposit and address at a glance
Field Deck billing tab listing the approved quote and the paid deposit receipt with open and download buttons
4 · Billing: the quote and receipts, ready to open or download

Swipe to see all four screens →

Field Deck booking calendar with available days marked and a selected 1:00 PM appointment time
Booking: available days are marked, and the chosen time is clear on any screen

Built on Wix, not around it

Native where it counts.

Payments go through Wix checkout, so the business keeps its existing payment setup, coupons and payouts. Appointments are real Wix Bookings, so they sit in the same calendar the team already uses.

Paying customers become Wix site members automatically, matched by the email they paid with, so they can sign in with Google or Apple later. Emails and texts go out through Wix in the business's own name, and replies reach the business.

Mobile reality

The right mobile answer wasn't a smaller dashboard.

GlazeWright's team works at customers' homes. They need to take photos and record progress on site, and carrying a laptop for that isn't practical. The Wix dashboard isn't built for that kind of work on a phone.

So instead of shrinking the whole dashboard, we built a separate phone portal for the field team. They sign in, pick a project, choose its stage, add photos and notes, and send the update. It only does what the field team needs, so there's nothing to get lost in.

How we work

Shaped by the client's feedback, release by release.

Field Deck was built in small steps and tested on the live website with a dedicated testing mode. That way the whole journey, payment and booking included, can be rehearsed without charging anyone or filling the real calendar. Feedback from the client and their customers turns into changes within days.

  1. Map the job. Every step a customer and the team go through, from first message to finished work.
  2. Build on the platform. Use Wix's own checkout, bookings and messaging wherever it fits.
  3. Test the real journey. Run it end to end on the live site in testing mode.
  4. Refine from feedback. Small, frequent releases based on what the client and customers notice.

Recent changes, from client feedback

Service photo on checkoutThe deposit shows the customer's service, like the bathtub, instead of a generic package icon.
Details filled in for the customerName, email and phone from the estimate are pre-filled at checkout, so card payment shows straight away.
One confirmation emailInstead of an email at every step, customers get one complete confirmation after booking: service, appointment, receipt, balance and agreement.
Address from the ZIP codeThe booking form starts with the ZIP from the estimate and fills in the city and state.
One brand name everywhereCheckout, emails, agreements and PDFs all use the business's exact spelling, set once in the app's settings.
Clearer time selectionThe chosen appointment time stays clearly highlighted on phones.

Built for trust

Customer payments and documents handled with care.

Field Deck handles money, signatures and home addresses. It's built so each customer only sees their own project, and every payment and message can be traced.

Private project links

Each customer gets their own secure link. Sending a new quote retires the old one.

One-time email codes

Returning customers confirm their email with a code that expires in 10 minutes.

Members only after payment

Only paying customers become site members, matched by the email they paid with.

Payments confirmed by Wix

A deposit counts as paid only when Wix confirms the order, never from the browser. Retries can't charge twice.

Safe testing

Testing mode applies only to a test customer. Real customers always get real checkout and booking.

Nothing quietly lost

Deleted records go to a trash that can be restored, and every email and text is logged with its status.

Who this is for

Field Deck is one build. Custom software is what we do.

Service businesses on Wix

Contractors, cleaners, installers and other businesses that quote, take deposits and book visits.

  • Keep your existing Wix website
  • Payments and bookings through Wix
  • A portal your customers can follow

Growing businesses

The same approach for your operations: we map how the work happens, then build software around it.

  • Quotes, payments and scheduling
  • Dashboards for the office and the field
  • Ongoing support and improvements

Agencies and website owners

When a website needs to do more than show information, we extend it with custom apps.

  • Custom Wix apps and integrations
  • Built on the platform you already use
  • Tested on the live site before customers see it

Next step

Need your website to run the work, not just describe it?

Tell us how your jobs move from first enquiry to finished work. We'll show you Field Deck and talk through what a custom app could look like for your business.

contact@youngwebsolutions.coEmail www.youngwebsolutions.coWebsite See it on glazewright.comLive site